In the event of an outage, please contact Modern at (509) 928-4540 – after hours please call our answering service at (509) 926-9800.  Your health and safety is our number one priority.  To reduce the risk of exposing you and our employees to the coronavirus (COVID-19), Modern’s lobby is closed to the public until further notice. Please consider making your payment on-line, over the phone or via the mail. The Drive thru remains open Monday through Friday, 7:30 am to 4:30 pm.

☎ Emergency After Hours Phone Number: (509) 926-9800

Customer Center

Modern Electric Water Company,

customer owned utility, strives to provide reliable and efficient electric and water services at the lowest possible cost. Since 1905, Modern Electric Water Company, a customer-owned, not-for-profit utility, has worked diligently to provide dependable, and cost-effective ways to serve our customers. Our goal is focused on providing the best possible service at an affordable cost. We work hard every day to serve you by following a simple, yet powerful, philosophy that focuses on doing what is best for our customers, as you are the reason we are here.

Service Application Form

Click here to get the Service Application Form. Just fill out this form and return it to us and get started with your service today.

Automatic Payment Enrollment Form

Make sending your payment hastle free by setting up reccuring automatic payments for your Water and Electric Bill

Customer Information Guide

All of our most important information can be found here. Feel free to print and save a copy for your reference.

How do I start electric service for a property that I am renting?

Stop by our office at 904 North Pines Road and complete a service application (photo ID is required).  Alternatively, the property owner or property manager can email an application for you to Serviceapp@modernelectricwater.com.

How do I start service for a home I have purchased?

Ownership changes for property sales must be requested in writing only from a title company or other closing agency. Requests can be emailed to Serviceapp@mewco.com.  Please include the occupancy status of all rental property.

How do I sign up to view my account information or pay my bill online?

Log onto modernelectricwater.com and create an account using your statement ID number and the account number from your bill.

How do I change my online account’s password or email address?

After you are logged in to Modern’s Online Account Manager, you may change your password or email address by clicking on the Account Management option on the left side of the screen.  You may also call our office at (509) 928-4540, extension 1, during regular office hours for assistance.

When is my bill due?

Electric and water services are billed in arrears and due upon receipt. To accommodate our customers, a grace period is given of approximately 20 days from the billing date.

What is Modern’s Credit Policy?

The following is an overview of Modern Electric Water Company’s Credit Policy:

 

  1. If payment is not made by the statement’s grace period due date, Modern will print a reminder notice on the next billing statement and a late fee will be added to the previous balance.

 

  1. If the previous balance, plus the late fee, is not received, a final disconnection notice will be delivered to the customer’s door. This notice states the final payment due date, the amount owing including all past due fees, and the date service will be disconnected.

 

  1. If payment is not received before this final payment date, the electricity will be shut off without further notice or communication from Modern Electric Water Company. A service disconnection fee will be charged. When service is disconnected for non-payment, the past due amount, plus all late and reconnection fees, must be paid in full before service can be restored.

 

  1. Additional fees will apply: (a) reconnection during regular business hours (7:30 a.m. to 4:30 p.m., Monday through Friday, except holidays); (b) reconnection after-hours; and (c) reconnection for service disconnected at the power pole.
Where can I pay my bill?

In Person: Cash, checks, money orders, and VISA, MasterCard or Discover credit or debit card payments are accepted at 904 North Pines Road, Spokane Valley, WA 99206. Lobby hours are Monday through Friday, 7:30 am to 4:00 pm (closed holidays); our Drive-thru is open for an additional half hour until 4:30 pm. 

 

By Mail: Checks or money orders with your remittance stub may be sent to us via the United States Postal Service (USPS). Please mail your payment to PO Box 141107, Spokane Valley, WA 99214-1107.

 

Online at modernelectricwater.com: This payment option offers instant posting with no processing fees. Payment types accepted are E-Check, VISA, Discover, MasterCard credit card or debit cards.

 

By Phone: Telephone Customer Service hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. (closed weekends and holidays). We can take VISA, MasterCard or Discover credit or debit card payments over the phone.

 

Payment Drop Box Locations: South side of headquarters, 904 North Pines Road • Rosauers: Sprague Avenue & University Road, Customer Service • Yoke’s Fresh Market (two locations): 9329 East Montgomery & 13014 East Sprague.

 

Your Financial Institution’s Online Bill-Pay Feature: Modern can accept third-party electronic payments sent from banks and credit unions. Please use your statement ID number as the payment reference.

 

How does Modern’s Automatic Payment Program work?

The Automatic Payment Program automatically deducts the exact amount of your payment from your checking or savings account 14 days after your billing date. Withdrawal dates may vary slightly from month-to-month.  To enroll in the program, please have your account at a zero balance, complete and return an enrollment form with a voided check. 

How do I get help paying my bill?

Please call Modern Electric Water Company’s Customer Service Center at (509) 928-4540, Extension 1, if you are having difficulty making your monthly payment.  Additionally, the following agencies also offer payment assistance:

Spokane Neighborhood Action Program (SNAP), (509) 456-7110, distributes assistance funds during the heating season.  Grants are based on income and family size.  Contact SNAP for more information at www.snapwa.org

 

Modern Help or Modern Senior Help, (managed by Valley Partners), (509) 927-1153, funding is available for qualified Modern Electric Water Company customers. 

 

Project Share, (509) 456-7110, assists with funds based upon income and family size.  Project Share was established to provide emergency energy assistance to those not eligible for heating assistance or who have exhausted all other available energy assistance sources.  Funding comes from contributions made by utility customers

 

Washington Information Network 211, call 211 for health and human service information and referrals.  More information is available at win211.org

How do I donate to Project Share?

If you can help pay a bill for a household-in-crisis, please consider Project Share.  Click here to givetoprojectshare.org  Donations may also be included with your monthly payment made payable to MEWCO.

Why is my bill so electric bill so high?

Close to half of our home’s electricity cost come from heating and cooling expenses for air and water. Extreme weather conditions can cause a major impact on your bill.    If you are interested in an energy audit please call our partner in energy efficiency, Efficiency Services Group, at 1-888-883-9879.

 

Why does my residential water bill change twice a year?

Residential Water Meters are read and billed based on a valid reading twice a year between the months of April and October. Historically, water usage during the winter and spring months is low so the remaining ten months, your water usage is estimated based on a calculated 1,000-cubic feet times the current usage rate.  During the two true up billing months when a valid reading is entered, any usage over the allotted monthly 1,000-cubic feet will be billed to your account. Any over-estimated usage age will be credited to your account.  Additionally, your bill will list the Read Type as “Valid” instead of “Estimated”.

How do I apply for Budget Billing?

To apply, please verify that you fulfill the following criteria: 1.  A minimum of one year as a resident at the current address. 2.  Your May bill must be paid in full leaving a zero balance. 3.  If renting, please have your landlord call our office to give enrollment approval.  For more information, call our office at (509) 928-4540, Monday through Friday, 7:30 am to 4:30 pm.

When will my Budget Billing Charge Change?

The new budget monthly charge will be re-calculated based on consumption history for the previous 12 months each May.  

Why do I have to pay for fish and wildlife funding?

Modern Electric Water Company purchases its power for Bonneville Power Administration.  Included in your billing rates are mandated state and federal fees including funding to protect fish and wildlife. 

 

How do I start electric service for a property that I am renting?

Stop by our office at 904 North Pines Road and complete a service application (photo ID is required).  Alternatively, the property owner or property manager can email an application for you to Serviceapp@modernelectricwater.com.

How do I start service for a home I have purchased?

Ownership changes for property sales must be requested in writing only from a title company or other closing agency. Requests can be emailed to Serviceapp@mewco.com.  Please include the occupancy status of all rental property.

How do I sign up to view my account information or pay my bill online?

Log onto modernelectricwater.com and create an account using your statement ID number and the account number from your bill.

How do I change my online account’s password or email address?

After you are logged in to Modern’s Account Manage Your Account site, you may change your password or email address by clicking on the Account Management option on the left side of the screen.  You may also call our office at (509) 928-4540, extension 1, during regular office hours for assistance.

When is my bill due?

Electric and water services are billed in arrears and due upon receipt. To accommodate our customers, a grace period is given of approximately 20 days from the billing date.

What is Modern’s Credit Policy?

The following is an overview of Modern Electric Water Company’s Credit Policy:

 

  1. If payment is not made by the statement’s grace period due date, Modern will print a reminder notice on the next billing statement and a late fee will be added to the previous balance.

 

  1. If the previous balance, plus the late fee, is not received, a final disconnection notice will be delivered to the customer’s door. This notice states the final payment due date, the amount owing including all past due fees, and the date service will be disconnected.

 

  1. If payment is not received before this final payment date, the electricity will be shut off without further notice or communication from Modern Electric Water Company. A service disconnection fee will be charged. When service is disconnected for non-payment, the past due amount, plus all late and reconnection fees, must be paid in full before service can be restored.

 

  1. Additional fees will apply: (a) reconnection during regular business hours (7:30 a.m. to 4:30 p.m., Monday through Friday, except holidays); (b) reconnection after-hours; and (c) reconnection for service disconnected at the power pole.
Where can I pay my bill?

In Person: Cash, checks, money orders, and VISA, MasterCard or Discover credit or debit card payments are accepted at 904 North Pines Road, Spokane Valley, WA 99206. Lobby hours are Monday through Friday, 7:30 am to 4:00 pm (closed holidays); our Drive-thru is open for an additional half hour until 4:30 pm. 

 

By Mail: Checks or money orders with your remittance stub may be sent to us via the United States Postal Service (USPS). Please mail your payment to PO Box 141107, Spokane Valley, WA 99214-1107.

 

Online at modernelectricwater.com: This payment option offers instant posting with no processing fees. Payment types accepted are E-Check, VISA, Discover, MasterCard credit card or debit cards.

 

By Phone: Telephone Customer Service hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. (closed weekends and holidays). We can take VISA, MasterCard or Discover credit or debit card payments over the phone.

 

Payment Drop Box Locations: South side of headquarters, 904 North Pines Road • Rosauers: Sprague Avenue & University Road, Customer Service • Yoke’s Fresh Market (two locations): 9329 East Montgomery & 13014 East Sprague.

 

Your Financial Institution’s Online Bill-Pay Feature: Modern can accept third-party electronic payments sent from banks and credit unions. Please use your statement ID number as the payment reference.

 

How does Modern’s Automatic Payment Program work?

The Automatic Payment Program automatically deducts the exact amount of your payment from your checking or savings account 14 days after your billing date. Withdrawal dates may vary slightly from month-to-month.  To enroll in the program, please have your account at a zero balance, complete and return an enrollment form with a voided check. 

How do I get help paying my bill?

Please call Modern Electric Water Company’s Customer Service Center at (509) 928-4540, Extension 1, if you are having difficulty making your monthly payment.  Additionally, the following agencies also offer payment assistance:

Spokane Neighborhood Action Program (SNAP), (509) 456-7110, distributes assistance funds during the heating season.  Grants are based on income and family size.  Contact SNAP for more information at www.snapwa.org

 

Modern Help or Modern Senior Help, (managed by Valley Partners), (509) 927-1153, funding is available for qualified Modern Electric Water Company customers. 

 

Project Share, (509) 456-7110, assists with funds based upon income and family size.  Project Share was established to provide emergency energy assistance to those not eligible for heating assistance or who have exhausted all other available energy assistance sources.  Funding comes from contributions made by utility customers

 

Washington Information Network 211, call 211 for health and human service information and referrals.  More information is available at win211.org

How do I donate to Project Share?

If you can help pay a bill for a household-in-crisis, please consider Project Share.  Click here to givetoprojectshare.org  Donations may also be included with your monthly payment made payable to MEWCO.

Why is my bill so electric bill so high?

Close to half of our home’s electricity cost come from heating and cooling expenses for air and water. Extreme weather conditions can cause a major impact on your bill.    If you are interested in an energy audit please call our partner in energy efficiency, Efficiency Services Group, at 1-888-883-9879.

 

Why does my residential water bill change twice a year?

Residential Water Meters are read and billed based on a valid reading twice a year between the months of April and October. Historically, water usage during the winter and spring months is low so the remaining ten months, your water usage is estimated based on a calculated 1,000-cubic feet times the current usage rate.  During the two true up billing months when a valid reading is entered, any usage over the allotted monthly 1,000-cubic feet will be billed to your account. Any over-estimated usage age will be credited to your account.  Additionally, your bill will list the Read Type as “Valid” instead of “Estimated”.

How do I apply for Budget Billing?

To apply, please verify that you fulfill the following criteria: 1.  A minimum of one year as a resident at the current address. 2.  Your May bill must be paid in full leaving a zero balance. 3.  If renting, please have your landlord call our office to give enrollment approval.  For more information, call our office at (509) 928-4540, Monday through Friday, 7:30 am to 4:30 pm.

When will my Budget Billing Charge Change?

The new budget monthly charge will be re-calculated based on consumption history for the previous 12 months each May.  

Why do I have to pay for fish and wildlife funding?

Modern Electric Water Company purchases its power for Bonneville Power Administration.  Included in your billing rates are mandated state and federal fees including funding to protect fish and wildlife.