dModern Electric Water Company (Modern) has been working with our customers who are financially impacted by COVID-19 and will continue to do so as we work together to get through these challenging times.
In the early stages of the COVID-19 pandemic in our area, Modern made the decision to waive late fees and suspend disconnections for nonpayment to help customers impacted by the pandemic. Later, the Governor of Washington issued a proclamation to mandate the suspension of disconnection of utilities for nonpayment and waive late fees, which expired on September 30, 2021.
Modern will continue to work with our customers beyond the September 30, 2021, expiration date and has developed a COVID-19 customer support program.
As of October 1, 2021, Modern will implement the following procedures regarding late fees, disconnections, and payment arrangements:
1. No late fees or disconnections will be processed until October 31, 2021. This gives customers an additional 30 days to either get their accounts current or sign a payment arrangement. A payment arrangement outlines a plan to pay the outstanding balance over a period of time in a manner that is affordable to the customer when the outstanding balance is too much to pay in a single payment.
2. Customers who sign a payment arrangement before 4:30 pm on October 29, 2021, will not be charged a late fee or be subject to disconnection through the duration of the payment arrangement, as long as the obligations stipulated in the payment arrangement are met.
3. Depending on the account balance, payment arrangements may be extended through April 30, 2022, when customers coordinate with Modern to activate an authorized payment arrangement extension. This provides customers up to 180 days from October 1, 2021, to pay their current and past due balances without being disconnected or charged late fees.
4. When billing is processed on April 30, 2022, and thereafter, all late fees and disconnections will follow the normal Modern disconnect procedures.
Modern is actively reaching out to customers who have past due balances to ensure they are aware of the financial assistance programs that are available. We will continue to promote the programs seen below in various forms of customer communications. Modern employees are actively working with the Modern’s Board of Directors to assist our customers during this difficult time.
In addition to offering extended payment arrangements and additional provisions to waive late fees and disconnections, see below for a list of the current energy assistance programs available to all qualifying customers.
Spokane Valley Partners
Spokane Valley Partners provides emergency utility assistance for people with no place left to turn. Depending upon current levels of funding, our Emergency Assistance may be able to provide short-term help. If we are not able to help, referrals to another Social Services agency will be made.
Spokane Neighborhood Action Program (SNAP)
There are different programs to serve you, depending on your Energy Assistance needs. Energy Assistance was designed to help eligible households ease the financial impact of a portion of heating costs. Energy Assistant Grants are dependent on available funding.
Project Share was established to provide emergency energy assistance to those who are NOT eligible for heating assistance or who have exhausted ALL other available energy assistance sources. Funding comes from contributions made by local utilities and their customers.