In the event of an outage, please contact Modern at (509) 928-4540 – after hours please call our answering service at (509) 926-9800. Your health and safety is our number one priority. To reduce the risk of exposing you and our employees to COVID-19, Modern’s lobby is closed to the public until further notice. Our bill payment website will be down for maintenance on Saturday, May 23rd starting at 2 am. The scheduled update will take less than one hour to complete. The office will be closed on Monday, May 26th in observance of Memorial Day.
☎ Emergency After Hours Phone Number: (509) 926-9800
Electric Department
The Electric Department
operates and maintains its service territory’s electric infrastructure – from 115,000-volt transmission lines to 120/240-volt service lines at homes and businesses and everything in between. From poles, cross arms, wire, substations, transformers and street lights, this vast system requires the use of many skills personnel. Modern also employs Supervisory Control and Data Acquisition (SCADA), Automated Meter Reading (AMR), Remote Disconnect/Re-connect, Geographic Information Systems (GIS), and advanced communication systems to link the entire operation to aid in the efficient dispatch and administration of the electric system. Modern purchases its energy from the Bonneville Power Administration (BPA), and takes advantage of the affordable, clean hydropower system. This valuable energy resource, as well as effective administration, allows our customers to enjoy some of the lowest electric rates in the area.
New Construction Service Application
We welcome the opportunity to provide new electric service to you. Please complete this form.
Electric Specifications & Requirements
Please view our site preparation requirements for new electrical service.
Area Lighting Application
This form applies where light can be installed on Modern’s existing facilities.
How do I report a street light that is not working?
Contact Modern at (509) 928-4540, extension 1, to report a street light that in not working properly. Please tell us the pole’s location and the number on the pole (it will start with a “M”) for our repair order.
What should I do before I excavate in my yard?
Always call 811 at least three days before you dig to protect yourself from hidden hazards beneath your yard.
What should I do if I see a downed power line?
Immediately report downed power lines to Modern at (509) 928-4540 or after-hours at (509) 926-9800. Keep everyone away from the downed power line to avoid serious injury or death.